Collect people and things with a touch

Troubleshooting

Failing to synchronize your poken automatically?

So you inserted your Poken into the USB drive, reached your poken account but your poken didn’t get automatically synchronized with your account?This means that you don’t have the Java software installed on your computer in order to do it automatically, but don’t worry, it’s very easy. Just click on "failing to sync your poken" button below and follow the given steps.

failing to sync your poken

Poken Debug Info

Are you facing a situation with your poken to which you didn't find an answer within our pages? Please contact and help our support team to identify it by clicking on the "poken debug" button below and following the steps described on the page

poken debug info

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