Support Center

We’re Here To Help

CHAT
with us by using the chat pop-up in lower right of this page

 

SUBMIT REQUEST
drop us a quick line using the form below (via support@poken.com)

FREQUENT Q’s
check our list of frequently asked questions just below

Frequent Questions

How do I use Poken?

Before using poken, you need to check if the device is active or not. If you see a tiny piece of plastic sticking out of the USB end of the poken hand, pull out this plastic, and you will see a light flashing at the wrist of the hand – your poken has been activated and is now ready to be used. You can poken, meaning connect to other pokens right away after activating your poken.

How do I poken with someone?

Pokening with someone, meaning exchanging your social business card data with another person, is very easy. Both of you should hold onto the body of the poken so that the other half of the poken, its hand, is free. Both pokens need to ‘look’ at each other. Put the two poken hands together for about 2 seconds without moving. this should already be enough to exchange contacts. You can check whether you have pokened successfully by taking the pokens apart again after the 2 second ‘touch’. If there is a green light glowing in both poken hands, you have pokened! The green light continues to glow for about 5 seconds, so you shouldn’t miss it.

How many contacts can be stored on a poken?

Your poken can store 400+ contacts. Each time you successfully poken the little palm will glow green.

Is there additional storage space on the poken USB stick I can use?

No, poken does not have additional storage – it is read-only. A 1GB key is simulated, but in reality the key contains 16KB of memory, and these KB are used to store your pokened contacts and the firmware..

I have lost my poken. What happens to my data?

By default you will be prompted to provide your password each time you insert your poken into your computer. If someone else plugs your poken into their USB port, without your password they cannot do anything with it. Even the contacts you’ve accumulated in your poken are safe: they are encrypted using a very advanced encryption method and are only accessible in your account. Furthermore, since you’ve already uploaded your previous contacts, your data is safe and sound. Additionally, under ‘devices’ in your poken account, you can mark your poken as lost and write a message to whomever finds it and plugs it into their computer.

How do I associate my poken with my already existing account?

It is very easy to add your poken to your account. Just enter the poken device into your USB port. Depending on your computer settings, either a web browser window opens automatically and you can log into your poken account directly. Or the web browser does not automatically appear – then you have to double-click the “POKEN.htm” file that appears on the poken drive. Once you logged into your poken account as you usually do, the new poken device is automatically linked to it.

My poken doesn't connect to my poken account

In order to make sure that your poken connects to your poken account and uploads all the new contacts you have collected while pokening, you have to insert your poken into the USB drive on your computer. Either a web browser window opens automatically and you can log into your poken account directly. Or if a web browser does not automatically appear, make sure you double-click the “POKEN.htm” file that appears on the poken drive.

What information is stored on a poken device?

There is no personal information stored on your poken. The only thing contained in your poken is a random number we call a “poken ID” and some encrypted codes that relate to other poken you’ve pokened.

Can I download my virtual business cards to my computer?

Yes, you can download all your contacts you have on your poken account to vCard. Once you log in to your pokenHUB, you’ll find the link to download all contacts in the ‘contact list’ box. Right below ‘poken friends’ is the blue ‘download vCard’ button.

How can I find a specific contact?

Finding a specific contact is very easy. In the ‘dashboard’ section of your poken account, go to the ‘contact list’ box and start typing the name into the white ‘filter’ box.

The people I pokened with don't appear in my 'contacts' list

There can be two reasons for this to happen: either you have not properly pokenend/connected with the other poken and have thus not exchanged or your poken is not connected to your account in order to update your ‘contacts’ list.

How do I upload my contacts from the poken onto my computer?

The USB connector of your poken lets you easily upload your new contacts to your poken account. It is recognized by all computers as a standard USB memory stick with a few files on it. You do not need to install any software on your computer. You only need to plug your poken into a computer that is connected to the web. Depending on the OS (operating system) that you use (Mac OS, Windows, Linux) the “POKEN.HTM” may or may not launch automatically. If not, simply double-click the “POKEN.HTM” file that appears on the poken drive.

How can I connect multiple pokens to one account?

It is very easy to add another poken to your account. Just enter the poken device into your USB port. Depending on your computer settings, either a web browser window opens automatically and you can log into your poken account directly. Or the web browser does not automatically appear – then you have to double-click the “POKEN.htm” file that appears on the poken drive. Once you logged into your poken account as you usually do, the new poken device is automatically linked to it. You can check the different poken that are linked to your account under ‘devices’. The number of poken you can link to your account is not limited, you can add as many as you like!.


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